Warranty and returns
365 days of cover, counted from delivery.
If something is wrong with the roller, it gets replaced. If the roller is fine but not for you, it can come back.
The warranty
Every DeepRoller is covered for 365 days from the day it’s delivered. The warranty covers defects in materials or workmanship, and damage that happened in transit. If yours has a problem in that time, you get a replacement roller, shipped free.
Email a photo of the roller and your order number to corediet@deeprollerlabs.com.
What the warranty doesn’t cover
- Damage from misuse, neglect, dropping, modifying or taking the roller apart.
- Deformation or deterioration from chemicals, or from storage near an open flame or in high heat.
- Dirt, scratches or wear from normal use.
- Small bubbles or variation in the surface that come from how the foam forms and don’t affect use.
- Cases where the photos, packaging or accessories don’t let us confirm the product or its condition.
Returns
If the roller isn’t for you, you can return it within 30 days of delivery, as long as it’s unused and in its original packaging. Because returns go back to Korea, you pay return postage, unless the roller arrived damaged, faulty or not what you ordered.
Email corediet@deeprollerlabs.com with your order number before sending anything, and we’ll reply with the return address. Once the return arrives, the refund goes to the original payment method within 10 business days.
Before you return one
If the first try felt like too much, the movement guide starts lower, and it might be worth one more try at three or four out of ten.